NLP, language and exagerations

One of the most useful things I learned from a decade of studying NLP is the use of language in personal and group communications. Amazingly many NLPers even after extensive training can fall into the trap of not paying attention to how they say in written and spoken communications.

Common mistakes are using many of the following phrases that suggest failure. These include

"Try to"
"Hopefully"
"Strive to"

There can also tendency to exagerate sometimes ludicrous extent. I saw a youtube video recently on NLP in Education where the speaker referred to statistics on improvements learning that were shall we say "somewhat optimistic..."

Beyond NLP and Hypnosis

I originally studied NLP and Hypnosis in the 1990s and from 2004 taught NLP Prac and Master Prac certificated events. In 2004 I met Frank Farrelly the creator of Provocative Therapy and since then studied his approaches to then integrate these insights alongside Ericksonian Hypnosis to produce the "Provocative Change Works" approach which I use with great effect in private practice.

This combination IMO produces even faster and more integrated results with clients than NLP and in 2009 I am teaching what I have learned in the UK, USA and Europe.

Workshop dates can be found at www.nickkemp.com

Provocative Change Works insights can be found at
www.provocativechangeworks.com

New NLP additions to www.nlpmp3.com

I just added a number of new mp3s to www.nlpmp3.com including interviews by Laura Spicer with Richard Bandler and other known NLP trainers on the power of voice. The site now also contains a substantial number of excellent paid products covering lots of different conditions from some excellent NLP practitioners!

NLPmp3 reamains unique as an unmoderated NLP resource with contraibutions from many different schools of NLP, providing FREE material, downloaded by thousands from across the planet!

Different views in the world of NLP

I have in recent years lamented the crazy territorial battles that occur in the world of NLP and for this reason among others
www.nlpmp3.com remains neutral representing a host of different trainer views. Without this diversity NLP is IMO seen to be more about "whose got the best map" rather than producing excellent results!
I have had the benefit of interacting with NLPers from all schools of NLP and have found these interactions very useful. Its easy to also forget that as well as the high profile names in NLP, there are some excellent very skilled individuals on the planet, including Richard Gray among many others. Such folks don't tend to post on the somewhat crazy NLP newsgroups, but instead quietly get on with really using these NLP skills to help others.

2009 for NLPmp3 and About Time

In 2009 www.nlpmp3.com will continue to grow as the central resource for NLP downloads all of which are unedited and uncensored, allowing browsers to explore NLP from many viewpoints.

As well as the huge variety of NLP and other international trainers, we have a host of excellent paid products, including the full Human Alchemy series of CDs, including "About Time"

Here is the latest review of the About Time download

"I thought this looked good, and downloaded it a few days ago. I still keep finding new things in it, tho there is a tendency to drift off and miss bits LOL. Certainly there is much more to it than 'just' time and time distortion, a lot of NLP and other fields included, as well as loads for personal development and skill development.
IMO, this is great value, I realised I'd actually got more than I
expected, which is rare with most products. Too soon I think for any specific comments, each experience with it still seems different at the moment"
Cameron

About Time was originally released in 2003 and should not be confused with a number of products by the same or similar name released after that date

The Language of NLP in Business

NLP and Language in Business

You have probably heard of the term NLP because it’s been around for over 30 years, but in my experience few businesses have discovered how this toolkit can dramatically improve staff performance. NLP is short for Neuro Linguistic Programming and was created in the early 1970s by Dr Richard Bandler, a student of psychology at the university of California Santa Cruz, and John Grinder, the then assistant professor of linguistics. Neuro refers to how we organise our mental activity; linguistic is how we use language and how language affects us and programming relates to our behaviour in different situations.

Are you speaking the same language as your customers?

One of the most fascinating aspects of NLP is discovering how to harness the power of language to develop greater rapport with clients. When we use language we represent our ideas in some fashion and each of us do this in different ways, from our own unique perspectives.

There are three main ways in which we represent our thinking when we communicate with others and although we will all use a combination of these terms, each person will tend to have a bias to one particular mode of expression, which are as follows:

Visually - "I see"
Auditory - "I hear"
Kinaesthetically - "I feel"
Examples of visual language:

"Let’s see what we can do"
"We need to focus on what is ahead"
"I’m clear about what we discussed"
Examples of auditory language:

"I hear what you are saying"
"That sounds good to me"
"This really strikes a chord"
Examples of kinaesthetic language:

"That feels right"
"I sense this is going to work out fine"
"That’s a real weight off my shoulders"
It’s worth remembering that in dailyconversation the words and phrases we choose to select are indicators of our thinking and our intentions. By speaking ‘the same language’ as our clients, we increase the chance of building rapport and avoiding miscommunications. If a client is speaking in predominantly visual language, then as a salesperson you will build better rapport if you switch to using visual language as well. The art of language in persuasion If you run a business where most communication takes place over the phone, it’s worth remembering that your staff are working primarily in an auditory medium and the following elements then determine the outcome of each interaction:

Content – what you say
Tonality – how you phrase what you say
Volume
Pace – the speed and rhythm of what you say
In any training group, there is always at least one person who speaks too quickly or does not appreciate how to use tonality correctly to maintain the listener’s interest during the conversation. The reason why you may not remember many sales calls is because they are not that memorable; because the person in question failed to get and maintain your interest. The voice tone on the phone is sometimes far more important than the content of the communication. Another type of language pattern in NLP is the ‘suggestive predicate’. These phrases are also excellent resources in developing our ability to influence
others. Each phrase makes the listener anticipate what will follow in the conversation.

Examples of suggestive predicates include:

"I don’t know how soon you will notice…"
"Imagine if…"
"Would it be like to…"
"I don’t know how soon…"
Such patterns are also invaluable in business presentations where it is important to maintain client interest. Interestingly one sales member in a recruitment agency increased his success rate by 300 per cent, simply by using these patterns in his interactions with customers.

Language in customer service situations

There is an old saying ‘The meaning of what you say is what people hear’. Sometimes the communicator is not fully aware that particular phrases do not convey the original intention of the communication. I had a managing director who repeatedly used the phrase ‘I’ll try to’, which is one of many phrases that suggest that the intended action is not going to occur. The result of doing this was that many of his staff were wholly unconvinced that he would do what he said he was going to do.

Other examples are:

"Hopefully"
"All being well"
"We’ll try to"
"All things being equal"
"We’ll aim to"
Language is just one part of how we communicate and there are many more patterns of language in NLP. As we open up our ears, we open up our minds to new and interesting possibilities in all areas of life.

© Nick Kemp

www.nlpmp3.com
www.nickkemp.com

NLP X Mas Sale

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